Cancellation Policy

Last Updated: December 31, 2025

This Cancellation Policy explains the terms and conditions for cancelling orders on The Grind Co. website (thegrindcobrand.com).

1. Order Cancellation Window

Customers may request the cancellation of an order within 12 hours of placement.

Cancellation requests received after 12 hours may not be approved if the order has already entered:

  • Processing stage (packaging, labeling, or preparation for shipment)
  • Shipping stage (order has been dispatched from fulfillment center or partner warehouse)

This 12-hour window is designed to ensure:

  • Efficient order management for both the customer and The Grind Co.
  • Timely shipping and fulfillment, minimizing delays in delivery
  • Accurate inventory management, preventing stock or fulfillment conflicts

Orders placed outside this window or already shipped cannot be cancelled; customers may follow the Returns & Refund Policy after delivery instead.

Customers are encouraged to submit cancellation requests as early as possible to increase the likelihood of approval.

2. How to Cancel an Order

Customers who wish to cancel an order must contact The Grind Co. using one of the following approved channels:

To ensure timely processing, cancellation requests must include the following information:

  1. Order Number: The unique identifier provided during purchase
  2. Customer Full Name and Contact Information: Including email and phone number
  3. Details of Items to Be Cancelled: Specify which products in the order you wish to cancel

Cancellation requests submitted without complete or accurate information may:

  • Be delayed, as customer support may need to verify details
  • Be rejected if information is insufficient to locate the order

Customers are encouraged to submit cancellation requests as soon as possible to maximize the chances of approval, especially for orders close to the shipping cutoff time.

The Grind Co. will confirm receipt and status of the cancellation via email or live chat once the request is processed.

3. Refund Processing

  • Approved cancellations will be processed within 7 business days (Monday-Friday).
  • Since standard shipping is free for all orders, the full transaction amount will be refunded to your original payment method.
  • You will receive an email confirmation once the refund has been issued.

4. Orders Already Shipped

Orders that have been shipped from our fulfillment centers or partner warehouses cannot be cancelled.

Customers whose orders are in transit may initiate a return following The Grind Co.’s Returns & Refunds Policy.

The Grind Co. is not responsible for return shipping costs unless the item received is

  • Damaged
  • Defective
  • Incorrect

Once an order is in transit, all cancellation requests are considered invalid, and customers must follow the standard return procedure.

This ensures a smooth fulfillment process and avoids disruption in shipping logistics.

5. Exceptions & Non-Cancellable Items

Certain items cannot be cancelled once the order is placed, including:

  • Customized or personalized products (e.g., custom engravings).
  • Items explicitly marked as "Final Sale" during major promotional events.

Customers are encouraged to review product details carefully before placing an order.

Exceptions are in place to ensure fair business practices and timely fulfillment for all customers.

6. Customer Responsibilities

Customers are expected to:

  • Provide accurate and complete order information when requesting a cancellation
  • Submit cancellation requests as early as possible to maximize the likelihood of approval
  • Monitor the order status to verify whether it has entered processing or shipping

Failure to adhere to these responsibilities may result in:

  • Delayed cancellation approval
  • Rejection of the cancellation request if the order is already being prepared for shipment

Clear communication and timely action help ensure efficient order management.

7. Business Responsibilities

The Grind Co. commits to:

  • Review cancellation requests promptly and fairly
  • Communicate approval or denial clearly via email or live chat
  • Process refunds efficiently for approved cancellations, typically within 7 business days (Monday-Friday)

The company reserves the right to deny cancellation requests if the order has already been processed or shipped.

The Grind Co. ensures that customers are informed throughout the cancellation process for transparency and clarity.

8. Partial Cancellations

Customers may request the cancellation of specific items within a larger order.

Partial cancellations are subject to the order processing stage:

  • If the requested item has already been processed or shipped, cancellation may not be possible.

Item availability may affect the feasibility of partial cancellations.

Refunds for partially cancelled items will follow the standard 7-business-day processing timeline and be issued to the original payment method.

Customers are encouraged to submit partial cancellation requests as soon as possible to maximize approval chances.

9. Impact on Promotions

Cancelled items may impact promotional discounts, bundled offers, or special deals.

If a cancellation alters eligibility for a promotion:

  • The Grind Co. reserves the right to adjust pricing for the remaining items in the order
  • Promotional discounts may be removed if the order no longer meets the criteria

Customers are encouraged to review promotional terms before requesting cancellations.

This ensures fairness and compliance with promotional conditions.

10. Communication & Documentation

All cancellation requests must be documented in writing through one of the following channels:

Customers are strongly encouraged to retain all correspondence for future reference.

Official confirmation from The Grind Co. is required for a cancellation to be valid.

Requests without official confirmation will not be recognized, ensuring clarity for both parties.

11. Dispute Resolution

In the event of any disagreement, claim, or dispute related to an order cancellation or any other service, customers are encouraged to first contact The Grind Co. customer support to seek an amicable and informal resolution.

If the dispute cannot be resolved through customer support, it shall be governed by and interpreted in accordance with the laws of the respective states of the United States of America, without regard to conflict of law principles.

Any legal action, claim, or proceeding arising from or related to the website, purchases, or services shall be subject to the exclusive jurisdiction of the competent courts within the respective states of the United States.

Customers accessing the website from outside the United States agree to:

  • Be bound by U.S. law for dispute resolution purposes
  • Comply with any local laws or regulations applicable in their country of residence

Customers are strongly encouraged to retain all records, including order confirmations, emails, chat transcripts, and transaction receipts, as these documents may be required to resolve disputes efficiently and fairly.

12. Business & Contact Information

Business Name: The Grind Co.

Headquarters: 27 rue de champagne, 92140 clamart, France

French Customer Support: +33 663883843 Hours: 9:00 AM - 6:00 PM (CET)

USA Customer Support: +1 6146957133 Hours: 9:00 AM - 5:00 PM (EST)

Email: support@thegrindcobrand.com

Live Chat: Available on the website