Payment Policy

Last Updated: December 31, 2025

The Grind Co. provides secure and transparent payment processing for all purchases. By completing a purchase, you agree to the terms outlined below. Please read carefully.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro
  • Digital Wallets: Apple Pay, Shop Pay, PayPal

All payments are processed via PCI-compliant, encrypted gateways to ensure the safety of your financial data.

2. Payment Security

  • Data Encryption: All sensitive data, including card numbers and personal information, is encrypted using SSL.
  • No Storage of Full Card Data: We do not store complete credit card numbers or CVV codes.
  • Fraud Detection: Orders are monitored for suspicious activity; verification may be requested.
  • Trusted Payment Providers: Transactions are processed through reputable, PCI-compliant providers.
  • Customer Verification: In cases of unusual activity, we may request identity confirmation to prevent fraud.
  • Breach Response: Customers will be notified immediately in case of a security incident.

3. Payment Timing & Authorization

  • Payment is collected at the time of purchase.
  • Orders are not processed or shipped until payment is successfully authorized.
  • Upon successful payment, customers receive an order confirmation email with purchase details.
  • Failed or declined payments must be corrected to process the order; pending orders may be canceled after a reasonable period.

4. Currency & Conversion

  • All prices are displayed and processed in USD ($).
  • Customers using non-USD accounts are responsible for bank conversion rates and fees.
  • The Grind Co. is not responsible for additional charges from currency conversion.

5. Taxes & Duties

  • Applicable state and local sales taxes are calculated at checkout based on the shipping destination.
  • Orders fulfilled from within the United States are not subject to import duties or customs fees.
  • Taxes are non-refundable unless required by law.

6. Refunds & Payment Reversals

  • Refunds are issued to the original payment method following our Returns & Refunds Policy.
  • Refund processing typically takes up to 7 business days.
  • Partial refunds apply to eligible returned items only.
  • Customers should provide proof of return or relevant transaction details to facilitate processing.
  • The Grind Co. is not responsible for delays caused by banks or payment providers.

7. Payment Verification & Fraud Prevention

  • Orders may be flagged for verification to prevent fraud.
  • Customers may be asked for:
    • Government-issued ID
    • Billing address verification
    • Proof of payment
  • Verification requests will be communicated via email or live chat and handled confidentially.

8. Pre-Orders & Full Payment

  • Full payment is required for all purchases, including pre-orders.
  • Pre-order delivery timelines will be clearly communicated at checkout.
  • Customers are responsible for providing accurate shipping and payment information to ensure timely processing.

9. Payment Failures

  • Customers will be notified if a payment fails and given instructions to retry or use an alternate method.
  • Orders will not be shipped until payment is successfully processed.
  • Multiple failed payments may result in temporary holds or cancellation of the order.

10. Changes to Payment

  • Payment methods cannot be changed after processing or shipment.

  • Customers needing a payment adjustment must initiate a return or cancellation according to the Returns & Refunds Policy.

  • Changes before processing may require identity verification.

11. Disputed Charges & Chargebacks

  • Customers disputing a charge must contact The Grind Co. first before initiating a chargeback.
  • Required information: order number, transaction ID, payment method, and issue description.
  • Unresolved disputes may escalate to the payment provider.
  • Chargebacks without prior contact may delay or limit resolution and affect future purchases.

12. Payment Confirmation

  • Customers receive an order confirmation email after successful payment.
  • This serves as proof of purchase and includes:
    • Order number
    • Purchased items
    • Total payment
    • Billing and shipping information
    • Estimated delivery date

13. Contact for Payment Issues

Business Name: The Grind Co.
Headquarters: 27 Rue de Champagne, 92140 Clamart, France

Customer Support:

14. Updates to This Policy

The Grind Co. may update this Payment Policy at any time. Changes will be reflected on this page, with the “Last Updated” date revised accordingly. Customers are encouraged to review the policy periodically.